Watson Woodhouse & Macks Solicitors are established national law firms headquartered in Middlesbrough, proudly serving clients across the UK and beyond in a wide range of legal areas. With over 30 years of history, we’ve built a strong reputation for delivering high-quality legal advice and exceptional personal service.

We’re passionate about empowering top legal talent and supporting their professional growth. As we continue to expand and position ourselves as the law firm of choice in our regions, we remain committed to preserving the family culture that drives our success.

The Role:

We are seeking a detail-oriented and highly personable First Responder to join our Housing Disrepair team, based at our headquarters in Middlesbrough. You will play a vital role in liaising with clients, gathering evidence and providing administrative support on cases whilst building valuable knowledge of Housing Law. Full training will be provided, so if you’re organised, a great communicator and ready to make a difference, we’d love to hear from you.

Key responsibilities:

• Liaising with clients and third parties by telephone and email correspondence
• Reviewing cases to assess the merits of potential disrepair cases, including but not limited to:
• Gathering information and evidence from clients
• Keeping detailed records of incoming and outgoing correspondence
• Assisting case workers by drafting letters and emails
• Opening files through our case management system
• Developing a working knowledge of the Landlord and Tenant Act 1985
• Attending client meetings for note taking purposes

Requirements:

The ideal candidate for this role will possess the following qualities:

• Strong verbal and written communication skills
• Proficient IT skills with experience of using Microsoft Office
• A meticulous eye for detail to ensure precision in all tasks
• Excellent time management skills and ability to prioritise workloads

What we can offer you:

• Company pension scheme
• 33 days annual leave inclusive of bank holidays
• Professional membership payments
• Professional development
• Employee referral scheme